The Company:
PackSmart is a family-owned (3rd generation involved) business. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS).

By using EOS at PackSmart, all employees have a clear understanding of where the Company has been, where it is now, and where it is going, through our quarterly State of the Company meetings. Our employees see our 10-Year Target, our 3-Year Picture, our 1-Year Plan, and our quarterly Company Rocks and financial objectives.

The EOS structure allows for weekly departmental meetings that start on time, end on time, and have a clear, consistent agenda. Issues are identified, discussed, and solved with action items set, and where employee accountability takes place. We identify the most important things (called Rocks) to accomplish in the next 90 days and we are laser focused on completing our Rocks. Employees and their manager have a quarterly conversation that occurs offsite to work on the business, as opposed to the normal daily conversations that occur when working in the business.

Core Values:
Willing to Learn & Adapt
Positive & Engaging
Finds a Better Way
Collaborative
Do What’s Right

Career Benefits:
Our employees are critical to our overall success. We are dedicated to investing in their future by providing:

Excellent career opportunity
Flexible Schedules
Business Casual Work Environment
Health, Dental, and Vision insurance plans
Life Insurance
Employee Assistance Program (EAP)
401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)
Paid Holidays, Vacations, Personal and Sick days
Education (online training courses)
Excellent work-life integration
Core Value Recognition Program
IPOD – interdepartmental communication, team building and employee events

Service Manager

West Chicago, IL

Full Time

Manager/Supervisor

SERVICE MANAGER

The Position: PackSmart is a growing packaging equipment and supply company looking to add a Service Manager to the team. The ideal candidate would have 5+ years’ combined relevant experience in a service tech and manager role. Compensation is commensurate with experience.

The Company: PackSmart is a family-owned (3^rd generation run) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.

Core Values:

Willing to Learn & Adapt
Positive & Engaging
Finds a Better Way
Collaborative
Do What’s Right

We are looking for candidates who exemplify all of these core values regularly. We need someone to challenge the status quo and find better, more efficient ways to perform the position.

Requirements:

5 + years working in a service tech and manager role
Must be able to multi–task and effectively prioritize
Must be detail-oriented
Excellent verbal and written communication skills
Knowledge of Microsoft Products (i.e. Word, Excel, Outlook)
Ability in troubleshooting and repairing equipment (point person for service techs)
Ability to work in challenging and time-sensitive situations

Responsibilities:

Leads, manages, and holds employees accountable
Conduct and schedule trainings for all service technicians
Manages the hiring process for new service personnel
Oversee the profits and budget process of the department & focuses on Service Revenue Growth
Improve and monitor preventative maintenance program
Manages priority of service calls in conjunction with Service Coordinator
Directs contracted projects & large machinery installs/integrations to verify adherence to specifications
Support Sales Department in closing high-end machine sales through demos, installation, and trainings.
Handle escalated customer service issues/complaints
Monitor parts inventory turns
Approve new service customers and maintain relationships with key customers
Plans and implements safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations.
Handles safety compliance relationships (Avetta, ISN, etc.)
Back up to Service Team positions

Benefits:

Our employees are critical to our overall success. We are dedicated to investing in their future by providing:

Excellent career opportunity
Business Casual Work Environment
Health, dental, and vision insurance plans
Life Insurance
Employee Assistance Program (EAP)
401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)
Paid Holidays, Vacations, Personal and Sick days
Education (4,000+ training courses)
Excellent work-life integration
Core Value Recognition Program
IPOD - interdepartmental communication, team building and employee event

To Apply:

To respond to this opportunity, please go to:

https://www.packsmart.com/careers-at-packsmart

PackSmart is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.

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Excellent career opportunity

Flexible Schedules

Business Casual Work Environment

Health, Dental, and Vision insurance plans

Life Insurance

Employee Assistance Program (EAP)

401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)

Paid Holidays, Vacations, Personal and Sick days

Education (online training courses)

Excellent work-life integration

Core Value Recognition Program

IPOD – interdepartmental communication, team building and employee events

Service Manager

Apply for this position